| PROBLEM | POSSIBLE CAUSE/ERROR | SOLUTION |
|---|---|---|
| I don't see ANY charactors when I type my password | the focus is not on the text box | mouse to the password box and click it, enter your password as usual |
| I only see asterisks when I enter my password | this is normal | type carefully and accurately |
| Incorrect Password | non-student, past student | only current students may enter |
| Incorrect Password | you miswrote it, your forgetful | call Peter, ask a fellow student |
| Correct password but denied access | caplocks "on" | the program is case sensitive |
| Correct password but denied access | pressing enter on the keyboard | use mouse only to enter |
| Correct password but denied access | you are too slow entering password | you only have 15 seconds to enter it |
| JavaScript impaired | not enabled in the [0ptions][Network preferences][Languages], or browser too old | enable it in options, or load the latest browser |
| Cookie impaired | Cookie not enabled or accepted, or browser too old | enable it in options, or load the latest browser |
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URL: http://www.monroecc.edu/depts/pstc/paraghlp.htm
Updated: Sept. 18, 1998